Jorjeta Jetcheva is an Assistant Professor in the Computer Engineering Department at San José State University. Her current areas of research focus are Artificial Intelligence-based Personal Assistants, Natural Language Processing, and Knowledge Management.

Previously, she was the global R&D lead for the Virtual Assistant portfolio of Accenture Operations, where she was responsible for leading a global team conceptualizing, building and deploying Virtual Assistants, AI-Powered Knowledge Platforms, and Agent Assist solutions. Prior to Accenture, she was a Research Scientist and Manager at Fujitsu Laboratories of America (FLA), a Principal Engineer in Itron’s Smart Grid Architecture and Standards team, and the Systems Architect of Bay Area startup Firetide.

Professor Jetcheva received a Ph.D. degree in Computer Science from Carnegie Mellon University, and a B.A. degree with a double major in Computer Science (summa cum laude) and Mathematics from Mount Holyoke College.